The Information We Collect
THREAD collects a wide range of information depending on what product or service is involved and depending on the information needs. Here are some examples of the types of personal information we may collect and how we may use it.
Through the THREAD Portal
We collect basic contact information from customers, such as contact name, email, address, and telephone, as well as non-specific company information (general size and business focus, industry, etc.). We may use this information for sales or marketing purposes or otherwise familiarize ourselves with your business. We also collect information regarding project bids and requests for product information.
Client information is typically retained for fifteen years, but can vary based on activity in our panel and obligations within research projects. Areas of our Mobile Applications that collect personal information use industry standard secure socket layer encryption (SSL); however, to take advantage of this your mobile device must support SSL encryption protection. Most modern mobile devices support this method natively. Our navigation and monitoring tools help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a password option that keeps you from needing to remember and then enter a password more than once during a visit to the site. THREAD hosts our software-as-a-service platforms on behalf of third party researchers and companies around the world who use the platforms for market and medical research. Third party researchers utilizing these platforms may collect and share personal information as part of the research process; however, any such data collected by these firms or research organizations for their own research purposes, and is solely the property of such third parties. THREAD does not require or utilize this data in any way, does not monitor, and shall not, directly or indirectly, be responsible for the actions or inactions of those utilizing the platforms for research purposes.
Our mobile applications are not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18 without explicit parental or guardian consent. Our Mobile Applications do not accept any electronic payments for any services rendered.
The Way We Use Information
The data collected on our THREAD Platform is used by THREAD to help us develop, deliver, and improve our products and services for you. THREAD will not sell, distribute, or otherwise release any personal information it collects to any third party. The data collected on our THREAD Platform is used to place participants in research studies conducted on behalf of our clients/study sponsors. THREAD continuously monitors the Services to facilitate operation of the Services, to assist support of the Services and to detect and address threats to the functionality, security, integrity, and availability of the Services; and to detect and address illegal acts or violations of the Acceptable Use Policy. THREAD may (i) compile statistical and other information related to the performance, operation and use of the platform, services, study applications and websites, and (ii) use data and metadata from the platform, services, study applications, and websites in aggregated non-personally identifiable form for security and operations management, to create statistical analyses, and for research and development purposes (clauses i and ii are collectively referred to as “Usability Insights”). Usability Insights does not include any Participant Data or any data contained in the Trial Documents. Usability Insights may be shared with our clients. Although certain information collected is shared with our clients, THREAD will never release full contact information or otherwise sell, distribute or release such information without express permission from participants invited to join research events. Notwithstanding the foregoing, if it becomes necessary by law or legal process for THREAD to disclose your personal information, we may do so upon the determination that such disclosure is legally necessary or appropriate. In addition, in the event of reorganization, merger, or sale, we may transfer any and all personal information to the relevant third party, in which case all active participants will be notified. From time to time, we may use your personal information to send important notices, or for our internal purposes such as auditing, data analysis and research. We may also use this information to send you announcements on the latest news, products, and updates from THREAD Research. If you do not wish to receive these periodic announcements, you may opt out by sending an email to privacy@THREADresearch.com at any time indicating your desire to opt out. You may also contact us by mail at:
THREAD Privacy Team
155 El Camino Real, Suite B
Tustin, California 92780
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place certain physical, electronic, and administrative policies and procedures to help safeguard the information we collect. THREAD’s IT Security Program provides a baseline of IT security policies, standards, and guidelines, THREAD IT Security policies adhere to Corporate and Industry standards and guidelines (e.g. 27001:27002, HIPAA). Information Security provides direction to managers and senior executives regarding the management and protection of the information systems. It also outlines policies relating to the management, operational, and technical controls that are necessary for providing confidentiality, integrity, availability, authenticity, and nonrepudiation within the THREAD IT infrastructure and operations.
How You Can Access or Correct Your Information
You can request access to all your personally identifiable information that we collect by contacting us at: privacy@THREADresearch.com
Should you wish to remove all personal information, please notify us at the same address: privacy@THREADresearch.com
This pertains to the THREAD Platform and THREAD website database. We will process your request within 45 days. If we are unable to process your request within 45 days, we will tell you when we are able to provide access. In the unlikely event that we are unable to grant you access, we will explain why we cannot do so.
Third-Party Mobile Applications and Services
The THREAD Platform, Mobile Applications, products and services may contain links or references to Third-Party Mobile Applications, products, or services. Information collected by third parties is governed by their privacy practices, and we encourage you to learn about the privacy practices of those third parties.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please email us at:
You may also contact us by mail at:
THREAD Research, 155 El Camino Real, Suite B in Tustin, California 92780