abstract hex image

Resources When You Need It

The THREAD Helpdesk Team Is Fully Focused on Supporting All Your Stakeholders

THREAD believes that solutions designed for simplicity and ease of use are only made stronger with a support system as comprehensive as the platform it backs.

  • Dedicated support website, available 24/7, providing videos, training resources, manuals, FAQs, and notifications on technology updates
  • Helpdesk services offer support via email and phone, available globally, 24/7, with multi-lingual support
    • Direct-to-patient services provide study-specific email and phone number(s), available globally, 24/7, with multi-lingual support
    • Metrics reporting delivers consistent, blinded reporting to confirm areas for re-training, optimization, and FAQ requirements
  • Global Data Privacy Office team, available worldwide to support study privacy requirements

Comprehensive platform support resources are always available

Visit Our Platform Support Page