Resources When You Need It
The THREAD Helpdesk Team Is Fully Focused on Supporting All Your Stakeholders
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THREAD believes that solutions designed for simplicity and ease of use are only made stronger with a support system as comprehensive as the platform it backs.
- Dedicated support website, available 24/7, providing videos, training resources, manuals, FAQs, and notifications on technology updates
- Helpdesk services offer support via email and phone, available globally, 24/7, with multi-lingual support
- Direct-to-patient services provide study-specific email and phone number(s), available globally, 24/7, with multi-lingual support
- Metrics reporting delivers consistent, blinded reporting to confirm areas for re-training, optimization, and FAQ requirements
- Global Data Privacy Office team, available worldwide to support study privacy requirements